Terms and Conditions
Return Shipping: The customer is responsible for the cost of return shipping. It is essential that the return shipment has a tracking number. If the package is sent without a tracking number it cannot be traced, and The Boudoir Key will not be financially liable for possible loss of the package during its return journey from the customer back to the seller.
Condition of Returned Goods: The returned item must be free from any odors, stains, signs of wear, damage, pet hair on the fabric. If there are signs of use or damage, the customer will be responsible for any loss in value, which will affect the amount of the refund.
Return Timeframe: The item must be returned and shipped back within 7 business days from the date of receipt by the customer, The Boudoir Key must be notified about the return within 3 days from the date of receipt by the customer.
Refund Process: Refunds will be processed only after the returned package has been received by The Boudoir Key and the item has been inspected for defects or damage.
Customers should not to engage in significant weight loss or undergo body modifications through plastic surgery (which would affect natural bust, waist or hip measurements) during the custom corset making process, as these changes directly impact the fit and sizing accuracy of the final product.
Weight fluctuations within 5 kilograms are normal and do not significantly affect the fit of the garment. Significant weight change is defined more than 5 kilograms, particularly 10 kilograms or more.
In the event of intentional weight loss up to 5 kilograms, The Boudoir Key has to be be informed of such intentions or an ongoing process before work begins. The customer should notify The Boudoir Key of their updated measurements before the completion of the custom corset, allowing for potential adjustments to the corset's construction (if necessary) before the final product is totally completed and shipped to the customer.
Deposit: A non-refundable deposit of 50% of the total cost is required for all custom corsets. This deposit is non-refundable under any circumstances. Rush fees are non-refundable.
Cancellation Within 24 Hours: If a custom corset order is paid in full, it may be canceled within 24 hours of payment for a full refund.
Cancellation Within 24 to 72 Hours: If the order is canceled between 24 and 72 hours after payment, a handling fee of 10% of the product cost (excluding shipping) will be deducted from the refund. Shipping costs are refunded in full.
Cancellation After Work Has Begun: If the cancellation request is made after work on the corset has started but before completion, only 50% of the total cost (excluding shipping) will be refunded, as the deposit of 50% is retained to cover the time spent and materials used.
Cancellation After Fitting Service: If a custom corset order is canceled after the fitting service has been completed (where the fitting mock-up was made according to the provided measurements, sent, and successfully delivered to the customer), the cost of the mock-up service plus 50% of the total cost of the finished corset will not be refunded.
Cancellation Due to Delays by The Boudoir Key: If The Boudoir Key fails to meet the established deadlines and one of the parties wishes to cancel the order due to this delay, a full refund will be issued. Delays caused by postal companies or by the customer’s own delays in responding to the fitting mock-up (if this service was part of the order) are not considered the fault of The Boudoir Key.
Handling Fee: For cancellations made after the initial 24-hour period (but still within the 72 hours time frame), a handling fee of 5% of the product cost (excluding shipping) will be applied.
Timeline for Completion: The timeline for completing custom corsets begins only after the customer has provided all necessary measurements.
Incorrect Measurements: Refunds will not be issued if the measurements were taken incorrectly or if the customer’s body measurements change significantly after the order has been successfully delivered. This includes significant weight loss or gain, as well as pregnancy.
Order Cancellation Due to Non-Communication: If a customer places an order for a custom corset and fails to respond or communicate for a period of two months, the order will be canceled, and a deposit of 20% will not be refunded.
Delivery: Custom corsets are made based on the specifications provided at the time of order, and timely delivery is ensured based on these specifications.
Personal Use Only: Patterns purchased from this store are intended for personal use only. The use of patterns authored by The Boudoir Key for commercial purposes, distribution, or factory production is strictly prohibited.
Unsuccessful Delivery Attempts: If a courier cannot deliver your package and a signature is required, the package will be redirected to the nearest post office for pickup. You will need to collect it in person.
Lost Packages: In the event that a package is lost in transit from the seller to the customer, a full refund, including the shipping cost, will be issued once the loss has been confirmed through an investigation by the shipping company. Please note that any taxes paid at the time of ordering (such as VAT for EU customers) are non-refundable.
Ordering
What are your turn-around times (excluding shipping)?
Turn-around times depend on the type of product. For all ready-to-ship products, it is 1-3 business days until a product is packaged and picked up by a courier. For made-to-order and fully custom products, this information is available in item's description since products of varying complexity require different amounts of time to be completed.
If you need an item by a special date, please let us know before ordering AND please leave a note during check-out. Rush fees and shipping upgrades may apply.
What are rush fees and shipping upgrades?
Rush fees are additional charges applied to expedite process. These fees are typically incurred when a customer requests faster completion or delivery than the standard time frame. For example, in contexts such as manufacturing or custom services, a rush fee ensures that your order is prioritized and handled more quickly than usual - especially when it comes to special event deadlines.
Shipping upgrades generally come with additional costs and are designed to meet specific customer needs for quicker, more secure, or more reliable delivery.
Do you accept commissions for fully custom clothes and replicas of historical garments?
Not at the moment. As for clothes, our brand is primarily focused on limited shop drops of ready-to-wear clothes in authentic historical styles. We don't accept commissions for custom gowns and costumes.
Do you accept commissions for replicas of extant antique corsets?
Yes! As soon as materials are not an issue: in the modern world, it is no longer possible to find many of the old materials, which means that any reproduction will inevitably differ from the original piece, and this should be expected. The cost of each such project is calculated individually based on photos provided.
How do I know which corset style suits me best?
We can make a style recommendation based on your natural (uncorseted) bust, waist and hip measurements and brief information about intended use (historical costuming, daily wear for body support, daily wear combined with waist training, tightlacing or occasional wear for special events). Feel free to get in touch!
My body measurements significantly differ from the size charts and none of the sizes fit. What should I do?
For corsets, especially early Edwardian styles, a difference in natural body measurements can be fixed by some bust or/and hip padding if that's an option.
In other cases, it is best to go for the Fully Custom service.
The Made-to-Order service allows for slight adjustments (up to 1.5") to the fully closed measurements of corsets listed in the size charts - additional fees apply. Simply provide your natural bust, waist, and hip measurements for reference when placing your order.
For other lingerie, slight changes in size are also possible for an extra fee in certain cases with the Made-to-Order service (unless it's an adjustable product).
For ready-to-ship products of any type, no alterations are possible. Garments from that category are sold "as is".
Shipping, customs fees and delivery
Where are you located and where do you ship from?
The Boudoir Key is located and all packages are shipped from Poland in the European Union.
Do you ship worldwide?
Mostly yes, except Russia.
Can you deliver to a P.O. Box?
That isn't possible with UPS and FedEx: these companies deliver either to actual adresses or pick-up points.
With Poczta Polska (Polish Post), delivery to your P.O. Box is possible.
What companies do you ship with? Are shipments insured? Will a signature be required?
Packages are shipped with UPS, FedEx to longer destinations (such as Australia) and sometimes Poczta Polska (Polish Post).
All packages are tracked and insured for the full amount.
Most of time signature is required for safety reasons and as a proof of delivery - no exceptions for high valued products.
Will I be charged customs fees? Can you mark my package as a "gift" and ship at a reduced value?
Under no circumstances will a package be marked as "gift" or shipped at a reduced value. All packages are sent as "sale of goods" with real value present in customs declarations, no exceptions. Customs fees and any taxes associated with a shipment are responsibility of the buyer and are to be paid by the buyer.
If you are ordering from the European Union, no customs taxes will apply. For other countries and regions, please check Customs Duty Information of your country before ordering to avoid unpleasant surprises. Alternatively, you can reach out to one of the courier companies we ship with (UPS, FedEx or your national postal service) for a customs fee estimate based on cost of an item. Please note that only the cost of the item will be listed on the declaration - shipping costs are included separately and are not considered taxable by customs.
How can I track my package?
If your package was shipped with UPS or FedEx, you can track it on their official websites depending on which company it is.
If it was shipped with Poczta Polska (Polish Post), you can also track the package on their official website or a website of your national postal service. Please note that in-transit updates are unavailable for this shipping option, unlike with UPS and FedEx.
Please let us know immediately in case if there are any tracking-related issues!
I will be unavailable at time of delivery. Is there a way to deliver my package to a local pick-up point?
Absolutely yes, simply leave a note about that during check-out! A package requiring a signature, especially if your working hours overlap with the courier’s schedule and no deliveries are made on weekends, can be quite inconvenient - we understand this. Delivery to a pick-up point is available with UPS and FedEx.
If you reside in an area where security is a concern for your package, opting for delivery to a pickup point can be an excellent solution to ensure its safety.
If your package was shipped with Poczta Polska (Polish Post) and you are unavailable at time of delivery, your national post courier will leave you a note and redirect your package to the nearest post office to your address, where it will be held until you pick it up in person.
What shipping company will be the carrier in my country?
If your package was shipped with UPS or FedEx, they will remain the carrier until final delivery in your country.
If your package was shipped with Poczta Polska (Polish Post), your national postal service will take over as the carrier once the package has cleared customs in your country.