General FAQ
In this section we will do our best to thoroughly answer the most frequently asked questions. If you don't find an answer to your question and need further clarification, don't hesitate to contact us - we'll be happy to assist you!
Ordering
What are your turn-around times (excluding shipping)?
Turn-around times depend on the type of product. For all ready-to-ship products, it is 1-3 business days until a product is packaged and picked up by a courier. For made-to-order and fully custom products, this information is available in item's description since products of varying complexity require different amounts of time to be completed.
If you need an item by a special date, please let us know before ordering AND please leave a note during check-out. Rush fees and shipping upgrades may apply.
What are rush fees and shipping upgrades?
Rush fees are additional charges applied to expedite process. These fees are typically incurred when a customer requests faster completion or delivery than the standard time frame. For example, in contexts such as manufacturing or custom services, a rush fee ensures that your order is prioritized and handled more quickly than usual - especially when it comes to special event deadlines.
Shipping upgrades generally come with additional costs and are designed to meet specific customer needs for quicker, more secure, or more reliable delivery.
Do you accept commissions for fully custom clothes and replicas of historical garments?
Not at the moment. As for clothes, our brand is primarily focused on limited shop drops of ready-to-wear clothes in authentic historical styles. We don't accept commissions for custom gowns and costumes.
Do you accept commissions for replicas of extant antique corsets?
Yes! As soon as materials are not an issue: in the modern world, it is no longer possible to find many of the old materials, which means that any reproduction will inevitably differ from the original piece, and this should be expected. The cost of each such project is calculated individually based on photos provided.
How do I know which corset style suits me best?
We can make a style recommendation based on your natural (uncorseted) bust, waist and hip measurements and brief information about intended use (historical costuming, daily wear for body support, daily wear combined with waist training, tightlacing or occasional wear for special events). Feel free to get in touch!
My body measurements significantly differ from the size charts and none of the sizes fit. What should I do?
For corsets, especially early Edwardian styles, a difference in natural body measurements can be fixed by some bust or/and hip padding if that's an option.
In other cases, it is best to go for the Fully Custom service.
The Made-to-Order service allows for slight adjustments (up to 1.5") to the fully closed measurements of corsets listed in the size charts - additional fees apply. Simply provide your natural bust, waist, and hip measurements for reference when placing your order.
For other lingerie, slight changes in size are also possible for an extra fee in certain cases with the Made-to-Order service (unless it's an adjustable product).
For ready-to-ship products of any type, no alterations are possible. Garments from that category are sold "as is".
Shipping, customs fees and delivery
Where are you located and where do you ship from?
The Boudoir Key is located and all packages are shipped from Poland in the European Union.
Do you ship worldwide?
Mostly yes, except Russia.
Can you deliver to a P.O. Box?
That isn't possible with UPS and FedEx: these companies deliver either to actual adresses or pick-up points.
With Poczta Polska (Polish Post), delivery to your P.O. Box is possible.
What companies do you ship with? Are shipments insured? Will a signature be required?
Packages are shipped with UPS, FedEx to longer destinations (such as Australia) and sometimes Poczta Polska (Polish Post).
All packages are tracked and insured for the full amount.
Most of time signature is required for safety reasons and as a proof of delivery - no exceptions for high valued products.
Will I be charged customs fees? Can you mark my package as a "gift" and ship at a reduced value?
Under no circumstances will a package be marked as "gift" or shipped at a reduced value. All packages are sent as "sale of goods" with real value present in customs declarations, no exceptions. Customs fees and any taxes associated with a shipment are responsibility of the buyer and are to be paid by the buyer.
If you are ordering from the European Union, no customs taxes will apply. For other countries and regions, please check Customs Duty Information of your country before ordering to avoid unpleasant surprises. Alternatively, you can reach out to one of the courier companies we ship with (UPS, FedEx or your national postal service) for a customs fee estimate based on cost of an item. Please note that only the cost of the item will be listed on the declaration - shipping costs are included separately and are not considered taxable by customs.
How can I track my package?
If your package was shipped with UPS or FedEx, you can track it on their official websites depending on which company it is.
If it was shipped with Poczta Polska (Polish Post), you can also track the package on their official website or a website of your national postal service. Please note that in-transit updates are unavailable for this shipping option, unlike with UPS and FedEx.
Please let us know immediately in case if there are any tracking-related issues!
I will be unavailable at time of delivery. Is there a way to deliver my package to a local pick-up point?
Absolutely yes, simply leave a note about that during check-out! A package requiring a signature, especially if your working hours overlap with the courier’s schedule and no deliveries are made on weekends, can be quite inconvenient - we understand this. Delivery to a pick-up point is available with UPS and FedEx.
If you reside in an area where security is a concern for your package, opting for delivery to a pickup point can be an excellent solution to ensure its safety.
If your package was shipped with Poczta Polska (Polish Post) and you are unavailable at time of delivery, your national post courier will leave you a note and redirect your package to the nearest post office to your address, where it will be held until you pick it up in person.
What shipping company will be the carrier in my country?
If your package was shipped with UPS or FedEx, they will remain the carrier until final delivery in your country.
If your package was shipped with Poczta Polska (Polish Post), your national postal service will take over as the carrier once the package has cleared customs in your country.